Shipping Policy

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SHIPPING — FREE, WORLDWIDE

Every NYXA order ships free, worldwide. No minimum, no threshold.

Order types & timing

NYXA runs limited, numbered drops, and most pieces are made to order. Your timing depends on the piece:

  • In-stock pieces: dispatched within 1–2 business days of your order. You'll receive a shipping confirmation with tracking.
  • Made-to-order / pre-order pieces: built after you order and shipped by [SHIP-BY DATE]. This date is shown on the product page and in your order confirmation before you pay. Transit time is added on top of the ship-by date.

Pre-order pieces do not ship until production is complete. We place a fulfillment hold so nothing leaves before it's built to spec. The wait is the build — engineered, not sewn.

Delivery times (after dispatch)

  • United States: typically 3–7 business days after dispatch.
  • International: typically 7–21 business days after dispatch, depending on destination and customs.

(Estimates, not guarantees — carriers and customs vary.)

Tracking

You'll get a tracking link by email when your order ships. If your tracking hasn't updated 5+ business days after dispatch, email hello@projectnyxa.com.

Customs, duties & import taxes (international)

International orders may be subject to import duties, taxes, or fees levied by the destination country's customs authority. These are the customer's responsibility and are not included at checkout. We can't predict these charges; please check with your local customs office. US domestic orders are not subject to import duties.

Wrong address / failed delivery

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address. If a parcel is returned to us as undeliverable, we'll contact you to arrange reshipment (reshipping costs may apply).

Lost or damaged in transit

If your order is lost or arrives damaged, contact us within 7 days of the delivery (or expected delivery) date and we'll make it right.

Ship-from: orders are fulfilled from our studio and/or our production partner.

Questions: hello@projectnyxa.com

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