Contact

REACH THE NIGHT SHIFT.

Questions about a drop, an order, sizing, or a return? We're a small studio — you'll get a real person, not a bot.

Email: hello@projectnyxa.com
Response time: within 1 business day (Mon–Fri). Drop weeks (around a 00:00 launch) can run a little longer — we answer every message.

Instagram / TikTok: @projectnyxa — DMs open.

Before you write — the fast answers

• Where's my order / pre-order? Check your shipping confirmation for tracking, or see the FAQ and Shipping Policy. Made-to-order pieces ship by [SHIP-BY DATE].
• Sizing? See the size guide on each product page.
• Return or exchange? Start with the Refund & Returns Policy — 14 days from delivery, unworn with tags on.

Get in touch

Use the contact form below and we'll get back to you within 1 business day. Helpful to include: your order number (if any) and a clear subject — Order / Pre-order, Sizing & fit, Returns & exchanges, Wholesale & press, or Something else.

(Build note for Rita: add the theme's Contact form block to this page in Customize — it posts to your store inbox. Set the recipient under Settings → Notifications.)

Press & collaborations: same inbox — put "PRESS" or "COLLAB" in the subject.

We read every message. Ξ